e2999 Terms and Conditions

1 Definitions and Introduction

Specific terms used in this document have the following meanings:

• "Platform" refers to the e2999 website, mobile version, and all related services.
• "User" or "Member" refers to any person who has created an account on e2999 and is using the platform's services.
• "Game" refers to all online casino games, slots, sports betting, and live dealer games available on the platform.
• "Bonus" refers to any promotional reward given by e2999 subject to specified conditions.
• "Money" or "Balance" refers to the Bangladeshi Taka (BDT / ৳) deposited in the user's account.

e2999 is an online gaming platform operated specifically for Bangladeshi players. Our goal is to ensure a safe, fair, and enjoyable gaming environment. Following SSL encryption and fair play policies, e2999 protects every member's information and funds.

2 Account Registration

When creating an account on e2999, the user must provide accurate, complete, and up-to-date information. Providing false information may result in immediate suspension or closure of the account.

2.1 Registration Requirements

• Each individual may create only one account. Multiple accounts for the same person are strictly prohibited.
• The name, address, and identity provided at registration must exactly match those on official identification documents.
• A valid mobile number and email address must be provided, as these are used for verification.
• e2999 may request identity verification documents (national ID / passport) at any time.

2.2 Account Verification

e2999 reserves the right to complete account verification before processing withdrawals. Withdrawals may be held if verification is delayed or unsuccessful. e2999 believes that transparency and trustworthiness are the foundation of the best gaming experience.

3 Age Limit and Eligibility

e2999 services are open only to those aged 21 or above. We take a firm stance against underage gambling and actively take steps to prevent it.

• Falsely declaring your age at registration will result in account cancellation and forfeiture of all winnings.
• e2999 may request a government-issued ID to verify age in cases of suspicion.
• Users must not be residents of any country or region where online gaming is completely prohibited.

4 Account Security

Ensuring the security of your account on e2999 is your own responsibility. Keep your login information secure and do not allow anyone else to use your account.

• Use a strong password and change it regularly.
• Always log out after logging in from a public or shared device.
• If you suspect unauthorized access to your account, notify our support team immediately.
• e2999 will never ask for your password via email or chat. Any such request should be considered fraudulent.

e2999 uses SSL encryption technology to protect your account information. However, the security of your own device or network is not our responsibility.

5 Deposits and Withdrawals

e2999 supports the most popular payment methods in Bangladesh. All transactions are completed in Bangladeshi Taka (BDT / ৳).

5.1 Accepted Payment Methods

The following methods can be used for deposits and withdrawals:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank)

5.2 Deposit Rules

• Minimum deposit amount: ৳200 (for each method).
• Successful deposits are generally credited to the account instantly.
• Deposits may only be made from a payment method registered in your own name. Third-party deposits are prohibited.

5.3 Withdrawal Rules

• Minimum withdrawal amount: ৳800.
• Standard withdrawal processing time: 5 to 30 minutes.
• Withdrawal requests must be made to the same payment method used for the deposit.
• Withdrawals will be held if the bonus wagering requirements have not been met.
• e2999 reserves the right to delay the withdrawal process if verification is required.

6 Bonuses and Promotions

e2999 offers attractive bonuses for its members. However, each bonus has specific terms and conditions that must be read carefully.

6.1 Welcome Bonus

• 100% bonus on the first deposit up to ৳8,000.
• Example: Deposit ৳1,000 and get ৳1,000 bonus, making your total balance ৳2,000.
• Example: Deposit ৳18,000 and get a maximum bonus of ৳8,000, making your total balance ৳26,000.
• Bonus wagering requirement: you must wager 25 times the bonus amount. Example: If you receive a ৳1,000 bonus, you must place ৳25,000 in bets before withdrawing. Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.

6.2 General Bonus Terms

• Each promotion bonus may be claimed only once.
• Attempting to claim bonuses through prohibited activities or multiple accounts will result in bonus cancellation and account suspension.
• e2999 reserves the right to change, suspend, or cancel any bonus offer at any time.
• Bonus balance cannot be cashed out directly — it is only withdrawable after the wagering requirements have been met.

7 Gaming Rules

All games offered on e2999 are operated by third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, PG Soft, JILI, Ezugi, and others). Each game has its own rules, which can be found in the game interface.

• Winnings arising from any error or technical issue in the game software will not be considered valid and the related funds may be voided.
• If a game is interrupted due to loss of internet connection, the previously recorded result will remain in effect.
• In any dispute over game results, the game provider's server logs will be treated as the final evidence.
• e2999 reserves the right to temporarily suspend any game for maintenance or upgrades.

8 Prohibited Activities

The following activities are completely prohibited on e2999, and engaging in them will result in account cancellation and forfeiture of all balances:

• Operating multiple accounts under the same person's name.
• Creating or operating an account using another person's identity.
• Placing calculated bets with the intention of abusing bonuses (bonus hunting / arbitrage).
• Attempting unauthorized access to or modification of the platform's software or systems.
• Using the platform for illegal money transfers or money laundering.
• Making deposits with funds obtained through corrupt or illegal means.
• Fraudulent activities against other members.
• Harassing or threatening e2999 staff.

9 Responsible Gaming

e2999 believes that gaming is an entertainment activity, not a way to solve financial problems. We encourage all our members to play responsibly.

• Do not bet beyond your means — never play with borrowed money.
• Set a spending limit for yourself and stick to it.
• If you feel that gaming is having a negative impact on your life, please contact our support team.
• Members may request a temporary break or permanent closure of their account.

To learn more about responsible gaming, visit our Responsible Gaming page.

10 Privacy and Data Protection

e2999 treats the privacy of your personal information as a top priority. Information provided at registration is used only for account management, verification, and improving platform services.

• Your information will not be sold to third parties.
• Information may be disclosed to relevant authorities where required by legal obligation.
• e2999 uses SSL encryption to keep all personal and financial information secure.

To read our full privacy policy, see the Privacy Policy page.

11 Limitation of Liability

Within legal limits, e2999 is not responsible for the following:

• Disruption to games or transactions due to loss of internet connection or technical issues.
• Delays or failures in the services of third-party payment providers.
• Loss resulting from unauthorized third-party access to an account where the user themselves disclosed their security information.
• The content of any website or service outside the platform.
• Indirect losses arising from service discontinuation due to changes in laws or regulations.

e2999 is committed to providing as reliable a service as possible. However, if there is a temporary disruption to the service for technical reasons, we will work to resolve it quickly.

12 Account Suspension and Closure

e2999 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any part of these terms and conditions.
• Suspicion of fraud or fraudulent activity.
• Providing false identity or information.
• Bonus abuse or operating multiple accounts.
• Use of an account on behalf of a minor.

Users may also request to close their account at any time. In such cases, the opportunity will be given to withdraw any valid balance, however any pending bonus wagering conditions will remain in effect.

13 Dispute Resolution

Any dispute or complaint regarding e2999's services will be resolved through the following process:

1. First, the user should submit their complaint via our 24/7 live chat or email.
2. The e2999 support team will review the complaint and provide a response.
3. If the resolution is not satisfactory, the user may request a review.
4. In disputes relating to game results, the game provider's server records will be considered final.

e2999 is committed to always treating members fairly and transparently. Our support team is always ready to assist you with any issue.

14 Changes to Terms and Conditions

e2999 reserves the right to change, amend, or update these terms and conditions at any time. Updated terms and conditions will take effect as soon as they are published.

• In the case of significant changes, members will be notified via email or account notification.
• Continued use of the platform after changes will be considered as the user's acceptance of the new terms and conditions.
• If a user does not agree to the new terms and conditions, they may close their account and stop using the platform.

The latest version of these terms and conditions will always be available on this page. We recommend that members review this page regularly.